Privacy Policy

The following privacy policy ("Privacy Policy") apply to service of PongLive Limited. To ensure the protection of personal information and other information provided by our customers ("Information"). Please be advised that Information provided by our customers will be handled in accordance with this Privacy Policy.

In order to bring about the smooth business operations of our company and to ensure the provision of better services, we may acquire and retain Information in certain events.

In order to meet the trust that our customers have in us, we will handle the Information that we may collect and/or retain, in the following manner:​

Collection of Information

We collect several different types of information for various purposes to provide and improve our Service to you.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Contact information, such as your name, address, phone, email, and other similar information;

Web browsing history, access logs;

Record of play;

Information about personal device including device ID;

Location information;

Card Name, Catch Phrase, CARD ID, PIN Number;

Other Information necessary for our proper and efficient operation.

Purposes of Use of Information

We will use Information that we collect, only to the extent necessary for achieving the following purposes:

Responding to inquiries regarding our merchandise, sending of catalogues and the like, sending of gifts, making announcements on events such as game competitions, and handling of requests for the repair of products;

Conducting marketing and surveys for the purpose of development and improvement of our products;

Analysis of our service such as website traffic or use of games;

Provision of information regarding our products and/or services;

Management of scores, etc. of our customers;

Management of overviews and/or results, etc. of our events;

Registration for our system regarding our products/services;

Sending auto-response emails that enable users to confirm information regarding themselves; and

Any and all purposes incidental to any of the foregoing.

If we are to be provided with Information of our customers in any event not described above, we will notify you in advance of the purpose of use of such Information.

Please be advised that the name of any customer who applies for a gift or an event may be published for the purpose of announcing winners or for any other purpose.

Please ensure that any Information of those under the age of 16 is only provided upon obtaining the consent of his/her parent or custodian.

Unless otherwise permitted by laws and regulations, if it becomes necessary to change any of the purposes of use, we will obtain the consent of our customers for such use.

Provision of Information to Third Parties

We will not provide Information of any of our customers to any third party without such customer's prior consent except where:

required by laws and regulations;

it is necessary for the protection of life, limb or property and where it is difficult to obtain such customer's consent;

it is especially necessary for improving public health or promoting the sound growth of children and where it is difficult to obtain such customer's consent; or

it is necessary for cooperating with a state organ, a local government, or an individual or business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations and where obtaining such customer's consent is likely to impede the execution of the affairs concerned.

Sharing of Information

Purpose for which the Information is used by the joint users:

Provision of information regarding our services such as our products, events, campaigns, and questionnaires;

Planning and development regarding our products and services;

Marketing activities;

Management of the records regarding our products and/or services played by our customers;

Contacting to job applicants, decision of employment, and management of applicants;

Conducting background checks on whether our customers, including related entities/individuals, belong to and/or are associated with an organized crime group in order to determine whether to start, continuously engage in, or otherwise conduct any business transactions with such customers;

Other matters necessary for our proper and efficient operations.

Measures for Controlling the Security of Information and Holding Period

We will use our best efforts to maintain the accuracy of the content of Information to the extent necessary for achieving the purposes of use, and will take appropriate security control measures to prevent any leakage, loss or damage, etc., of Information.We will hold Information only for the period necessary for achieving the purposes set forth above. In case that you provide your Information to us in order to receive our particular service, we will hold the information only for the period that we provide the service to you (including further period required by applicable law if any), and delete the information promptly thereafter.

Supervision of Employees
We will exercise necessary and appropriate supervision over our officers and employees in order to ensure the secure management of Information.

Supervision of Entrustees
If we are to entrust any third party with the handling of Information, we will exercise necessary and appropriate supervision over such third party to ensure the secure management of Information.

Customers’ rights and Handling of Complaints

The customers who provide Information to us may request us to disclose, correct, delete, suspend and/or restrict the use of, and/or move Information to the extent allowable under the applicable laws.
Besides the preceding paragraph, we will handle any complaints, etc. regarding the handling of Information, in good faith, please contact us at info@ponglive.com by email as needed.

Establishment of Internal Rules regarding Information Protection, etc.
In order to implement this Privacy Policy, we will, through the establishment of internal rules for information protection or otherwise, ensure that our officers and employees are familiar with and implement the appropriate information handling, and we will endeavor to improve the status as necessary, through, among other things, timely auditing of the implementation status.

Compliance with Laws and Ordinances
We will use our best efforts to protect Information, in compliance with the relevant laws and regulations.

Announcement regarding Use of Our Website

We use Cookies on our website for: the improvement of convenience for customers; the collection of statistical data such as page views on our website for the improvement of the website; and the optimization of our website display for our customers. When you use our website, we may send, to your computer, certain information that is referred to as a Cookie, which will be stored in the hard drive or memory of your computer. Cookies are used for the purpose of providing better services, such as for the collection of access information by Google Analytics and for ensuring smooth operation of web pages, and will not in any way infringe upon the privacy of users or affect the usage environment of users. If a user disables Cookies, such user may become unable to use some of the content on our website.

For the purpose of improvement of services, we collect access information on our website through the use of Google Analytics. Google Analytics is a tool that collects user information through Cookies. The methods of collecting and using the access information are as described in the Google Analytics Terms of Service and Google privacy policy. For more details, please refer to the Google Analytics website. For the avoidance of doubt, we will not be responsible for any damage arising from use of the Google Analytics and any third party services.